Spa Etiquette
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Spa Etiquette
Arrival at The Spa
To fully enjoy a complete Spa experience, we request that you arrive 10 minutes prior to your appointment time, in order for you to complete your consultation.
Special Considerations
For your safety and comfort, please inform your therapist of any health conditions so that we can customize your treatment accordingly. If you suffer from allergies, physical ailments, or are pregnant, some treatments may not be suitable.
Cancellation Policy
Your appointment is especially reserved for you. Arriving late will limit the time of your treatment so that the next guest is not delayed. We require 24 hours’ notice to cancel your appointment. If we receive less than 24 hours’ notice, a cancellation fee will be applied. A ‘no show’ for an appointment will automatically incur 100% of the treatment charge.
Client Testimonials
Booked the couples indulgence for my partners birthday. It was a great experience, and we both came out so relaxed, happy and feeling amazing. Everybody was so lovely and Indi and Sienna were our Beauty Therapists, and we will definitely come back again for a treat with them. Atmosphere in the room was great, they were super professional and the products that were used were fantastic. Thank you for making this day special.
Kat A
I went & had a relaxing 1hr massage & Vit C Facial with a hot oil head massage with Indi yesterday, having been in the beauty industry for 30yrs in Sydney, I am fussy, but it didn’t disappoint, Indi was on time & very Professional, my beauty room was very warm & comfortable, very clean, after the treatments, I was given the option of having a shower, also in the treatment room, which I loved, there was no road noise, being on Pacific Hwy I thought there might have been, I wasn’t rushed after the treatment & it was a nice touch to be giving herbal tea before & after(with Chocolate), I normal go to sydney for treatments as I can’t find a salon that satisfies in Newcastle, but I will definitely be returning to this salon, thank you Indi for looking after me so beautifully 🙏
Michelle M
My Bestie and I had the most Amazing experience with the 3hr Delicious Duet Couples package for her Birthday. Carmel and Staff were so lovely and accommodating that we did not want to leave. The atmosphere was so relaxing and the treatments were unbelievable. We left feeling rejuvinated and our skin feeling soft and silky. We will definitely be making this a regular thing. Thank you to everyone at SOJO Spa and Wellness
Jasminka
When i tell you this was the most incredible day spa i have been to, i’m not lying! I booked in a pure indulgence treatment, grazing platter and spa for myself and my mum. We had the most INCREDIBLE experience! Beautiful venue, extremely polite staff and overall enjoyable time. 11/10!!
Bella F
I had my first treatment today at Sojo with the beautiful Indi and it completely exceeded my expectations. I felt like I was floating in the clouds after the 3hr Pamper package I received. The space itself is perfection, Indi did an incredible job for my massage, facial and pedicure and the glass of bubbles and cupcake treat were the icing on the cake. A beautiful space with exceptional staff. Can't rate Sojo highly enough and can't wait to go back. Thank you so much
