Spa Etiquette
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Spa Etiquette
At SOJO Spa & Wellness, every detail of your visit is designed to feel calm, unhurried, and restorative. To help us provide the most seamless experience for all guests, we kindly ask that you review the following spa guidelines.
Arrival at the Spa
To fully enjoy your treatment and allow time for consultation, we recommend arriving 10 minutes prior to your scheduled appointment. Late arrival may result in reduced treatment time so as not to inconvenience the next guest.
Special Considerations
Your wellbeing is our priority. Please inform your therapist at the time of booking or prior to your appointment of any health conditions, allergies, injuries, or if you are pregnant. Certain treatments may not be suitable, and this information allows us to tailor your experience safely and effectively.
Quiet Enjoyment
SOJO is a sanctuary of relaxation. We kindly ask that mobile phones are silenced and conversations kept to a minimum within treatment and relaxation areas, allowing all guests to fully unwind.
Cancellation Policy
Your appointment time is reserved especially for you. We require 24 hours’ notice for any cancellations or changes.
Cancellations made with less than 24 hours’ notice will incur a cancellation fee.
Failure to attend your appointment (no-show) will result in 100% of the treatment charge.
Gift Vouchers & Packages
Gift vouchers are valid for the treatments specified and must be presented at the time of your appointment. Packages are non-refundable and not redeemable for cash.
Client Testimonials
Booked the couples indulgence for my partners birthday. It was a great experience, and we both came out so relaxed, happy and feeling amazing. Everybody was so lovely and Indi and Sienna were our Beauty Therapists, and we will definitely come back again for a treat with them. Atmosphere in the room was great, they were super professional and the products that were used were fantastic. Thank you for making this day special.
Kat A
I went & had a relaxing 1hr massage & Vit C Facial with a hot oil head massage with Indi yesterday, having been in the beauty industry for 30yrs in Sydney, I am fussy, but it didn’t disappoint, Indi was on time & very Professional, my beauty room was very warm & comfortable, very clean, after the treatments, I was given the option of having a shower, also in the treatment room, which I loved, there was no road noise, being on Pacific Hwy I thought there might have been, I wasn’t rushed after the treatment & it was a nice touch to be giving herbal tea before & after(with Chocolate), I normal go to sydney for treatments as I can’t find a salon that satisfies in Newcastle, but I will definitely be returning to this salon, thank you Indi for looking after me so beautifully 🙏
Michelle M
My Bestie and I had the most Amazing experience with the 3hr Delicious Duet Couples package for her Birthday. Carmel and Staff were so lovely and accommodating that we did not want to leave. The atmosphere was so relaxing and the treatments were unbelievable. We left feeling rejuvinated and our skin feeling soft and silky. We will definitely be making this a regular thing. Thank you to everyone at SOJO Spa and Wellness
Jasminka
When i tell you this was the most incredible day spa i have been to, i’m not lying! I booked in a pure indulgence treatment, grazing platter and spa for myself and my mum. We had the most INCREDIBLE experience! Beautiful venue, extremely polite staff and overall enjoyable time. 11/10!!
Bella F
I had my first treatment today at Sojo with the beautiful Indi and it completely exceeded my expectations. I felt like I was floating in the clouds after the 3hr Pamper package I received. The space itself is perfection, Indi did an incredible job for my massage, facial and pedicure and the glass of bubbles and cupcake treat were the icing on the cake. A beautiful space with exceptional staff. Can't rate Sojo highly enough and can't wait to go back. Thank you so much